iPhone slow-down

[hkAlone]

I don't think Apple speaks with one voice or thinks that deeply about all the effects about their decisions. I know a lot of folks that currently or formerly work for Apple, and it's certainly not like their phone support or Apple Retail folks are briefed in any indepth way on what choices engineering makes, and how to position that with customers. When tech people have lack of guidance from the top they usually rely on pseudo-fact from coworkers or their own personal experience. I know I did so in my IT experience.

Add to that that retail folks, while not working on commission, are very likely graded on metrics including number of customer contacts and amount of sales. Put that together and I'm not surprised at all that most Apple folk recommended buying a new phone. I've been in the computer business for a long long time and heck I didn't know that batteries behaved that way. The problem is that upper management didn't either put this out as marketing material or train their sales and support folks.[/user]

I don't think it's that specific to Apple. Big Corporations all have a life of their own.
This being said it is showing how much they value conduct and client's interests. Diffusing such values internally is definitely senior management job. Sounds like profit matters more than having clients keeping their iPhones for long.
I'm not jugemental but just emphasize the limit of their altruism.
I doubt Samsung is thinking differently as you cannot easily change batteries anymore on their models for the last four, five years.

 

[User#8628]

the limit of their altruism.

Capitalism and altruism dont go well together.

 

[TheScientist]

Capitalism and altruism dont go well together.

This is of course nonsense. But lets not let facts get in the way of rhetoric.

 

[Sudsy]

Capitalism and altruism dont go well together.

I beg to differ - it's only under a capitalist system that altruism can flourish, as there needs to be an element of choice for an act to be altruistic.

Under a socialist or communist system, the charitable actions of society are no longer altruistic, as they are required.

 

[TheScientist]

Under a socialist or communist system, the charitable actions of society are no longer altruistic, as they are required.

Or forbidden

 

[TheScientist]

For anyone curious, Apple Japan is also doing the cheap battery replacement (¥3200+tax).

In fact for many years there have been third party repair shops all over the place doing cheap battery replacements so I have to wonder again how anyone would think that a rapidly discharging battery merited buying a new iPhone.

 

[TAG Manager]

For anyone curious, Apple Japan is also doing the cheap battery replacement (¥3200+tax).

In fact for many years there have been third party repair shops all over the place doing cheap battery replacements so I have to wonder again how anyone would think that a rapidly discharging battery merited buying a new iPhone.

Excuse to buy the latest gadget. Nothing more.