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“You have to be logged in to do that”

jackdee

jackdee

TAG Member
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Dec 25, 2021
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I spent a good amount of time writing a review. I was pretty proud of it but when I wen to to post I got an error-

“you have to be logged in to do that”

(or similar).

I was logged in of course and when I went back my review was gone.

it’s not the first time it’s happened and it’s a little frustrating.

Thank you
 
I wrote on my smart phone and was 100% logged in.

it won’t stop me writing it again and Copying before posting
 
Thanks for the report. I'm not aware of any active issues with authentication tokens, but I'll take a look at your records to see if there's anything obvious.

But yeah, copy it before you try to submit - that's a safe way to go about it until we confirm what's going on with your account.
 
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Ken4fb said:
I usually write my reviews in Google doc first. Then copy and paste the whole thing, text and pictures onto TAG.
Click to expand...
Smart move.
I do plan on extending the draft function to the review forms.

The most immediate thing I can think of is the token timeout if you don't have 'Stay Logged In' checked. I think the standard lifespan is 45 minutes (without the stay logged in option), will have to double-check.
 
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jackdee said:
Thank you very much for your prompt reply. Very professional and much appreciated.
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Cheers. I'm sorry for the trouble, but we'll double-check our side like I said. Please give us some time to comb through everything.

I did take a quick look at some error logs and saw that the cached (a hot mirror) session table (that maintains your login) was being wonky.
And looking a little more, it may in fact be an issue with our cache box. (If you try to submit something and there's a communication problem within our stuff, then that error is very likely to happen.)

And down the rabbit hole I go, I think I know what the issue is already, but need to check more.
 
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Durg50 said:
Clicked the ‘stay logged in’ thing and i can post now. Weird though Id never needed to do that before
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Did your browser update recently?
We did fix one small bug that was related to session caching, so that shouldn't be the issue any more.
 
TAG Manager said:
Did your browser update recently?
We did fix one small bug that was related to session caching, so that shouldn't be the issue any more.
Click to expand...
Not that i know of. Only use TAG on my phone and didnt update anything there recently
 
Durg50 said:
Not that i know of. Only use TAG on my phone and didnt update anything there recently
Click to expand...
Thanks for the confirmation. I will go look at it once more to see if there is a regression somewhere.
 
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